On March 3, 2008, our sewer at our residence in Janesville backed up into our basement creating a huge mess and necessitating a large amount of clean up. Due to the amount of personal items damaged, I filed a claim with our company. I contacted Dave Mosher & Associates in Evansville, my agent, and they contacted you and my claim was handled by Carrie Van Riper.
I wanted you to know that Carrie returned my phone call the very same day that the claim was filed with my agent. She was friendly, courteous, understanding, and very helpful. She provided me with several different avenues to contact her, and after listing the damaged personal items, assembled a list and emailed it to her.
Less than two days after receiving my email, Carrie again contacted me by phone and advised that a check would be in the mail to cover the loss of the damaged items. She even reduced the deductible because we handled the clean up ourselves.
During this phone call, we talked briefly about my troubles in getting the email to her. Again, she was courteous, funny, understanding, and professional. Although my contact with her was limited to two phone calls and an email, I thought that she was a pleasure to deal with and thought that someone at your company should know.
In this day and age where often times the only comments employees receive are negative, I feel that good work should also receive positive feedback, and Carrie is no exception. I was thankful to speak to and work with Carrie and appreciate the treatment from her and your company.